Do you ship to Canada?

The answer is a conditional Yes…We have customers in Canada but most of them have a location or a forwarder in the US that can deliver to Canada.  We can ship directly but we will have to get a freight quote for you if you want us to ship to Canada.  Please contact us for an estimate if you want us to ship to Canada.

Can I pick-up my order from one of your warehouses?

No, unfortunately all of our warehouse locations are automated and we do not have “Will Call” capability.  The good news is, if you live near one of our warehouses, you can receive your product(s) very quickly.  Plus, most of our products have Free Shipping!

How quickly can you ship pole base covers?

It depends on the size.  Some of the most popular sizes such as 11 inch square pole base covers for 4 inch square poles can ship within 24 hours.  But if you order a custom pole base cover such as a metal one or one with a custom cut size (for example: 9-3/4″ center ),  it may take us 2-3 weeks to ship it.  We urge you to call us (1-888-364-8802) or e-mail us if you want to confirm availability and transit times.  We will be happy to assist you in person.

How do you ship your products?

We use UPS with our smaller products such as pole base covers, pole caps and anchor bolts.  For parking lot light poles, we use various LTL Carriers.  If we use an LTL Carrier, we ask them to contact you ahead of time so that your order can be delivered in a timely manner.  That’s why it’s important that we have your Day Time Phone Number.

Can you ship anchor bolts and template before the poles?

Yes, of course.  Unlike some other companies, we do not charge you extra for shipping anchor bolts and pole base template ahead of the poles.  If you order any of our poles that we keep in stock (alway check for availability since we sell a lot of them), please indicate in comments section that you need the anchor bolts and template to ship as soon as possible.  You can also call us (1-888-364-8802) or e-mail us.  We will be happy to assist you in person.

Do you have color options for your poles and light fixtures?

Yes we do.  Our standard colors at no extra charge are Black, White, Gray and Green.  However, our stock items such as 4 inch square steel poles (10, 15, 20 and 25 ft.) only come in Dark Bronze.  We can also provide our Pole Light Fixtures in various colors but there is a surcharge for that and minimum order requirements apply.  If you have a need for different colors, please call or e-mail us.

Where are you located?

Our main office is in Palatine, Illinois about 30 miles outside of Chicago.  But we stock our products in 5 locations accross the country to minimize transit times.  Depending on the product, we have stock in Memphis TN, Los Angeles CA, Walden NY, Tampa FL and Palatine IL.

Which poles ship quickly?

Typically our 4″ square 10ft, 15ft and 20ft steel poles ship with in a few days. These tend to be common sizes and therefore we keep them in stock most of the time. Shipping poles is a tricky thing and fairly expensive under taking. To minimize cost and lead-time we ship from a few different warehouses across the country. Which means we can probably get the shipment with in a week.

If you need anchor bolts and the template for the poles ahead of time we can certainly arrange to ship them before the poles shipment. Because we ship the anchor bolts via UPS most of the time they will be there before the poles get there. You can see the poles in our Quick Ship program here.